Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about the Bloedel Conservatory

What is the Bloedel Conservatory?

It is a domed tropical sanctuary and aviary located in Queen Elizabeth Park, home to exotic plants and birds.

What is the significance of the dome?

The conservatory is housed in a unique triodetic dome, an architectural landmark that is Canada’s largest single-structure conservatory.

How many birds are at the Conservatory?

There are more than 100 free-flying exotic birds, including parrots, finches, and macaws.

What types of plants will I see inside?

The conservatory features over 500 species of plants and is divided into three distinct climate zones: tropical, subtropical, and desert.

Is the Bloedel Conservatory a heritage site?

Yes, the conservatory has been officially designated as a heritage building by the City of Vancouver.

When is the best time of year to visit?

The conservatory is a year-round attraction, providing a warm, tropical escape during Vancouver’s cooler seasons.

Can I purchase tickets at the door?

Yes, tickets are available at the admission desk, but it is recommended to purchase them online in advance.

How long does a typical visit take?

Most visitors spend between 45 minutes to an hour inside the conservatory, but you are welcome to stay as long as you like.

Are there other attractions nearby?

Yes, it is located within Queen Elizabeth Park, which also features gardens, a restaurant, and a pitch and putt golf course.

Is the Conservatory suitable for children?

The vibrant birds and unique plants make it a very popular and engaging experience for visitors of all ages.

Can I bring outside food or drinks?

Outside food and beverages, other than bottled water, are not permitted inside the conservatory.

Are pets allowed in the Conservatory?

No, only working guide and service dogs are permitted inside the dome.